Metis

Admin Help

Plan, usage & trial status

Check your workspace entitlements, seat and storage usage, and evaluation status.

Super Admins3 min read

Your active plan controls available features and capacity. Trial status and payment bypass do not automatically remove plan restrictions.

Before you start

  • Super Admin access.
  • The plan or license details agreed for your workspace.

Check the installation status

  1. 1Open Admin → System & Updates.
  2. 2Review the License & Subscription and Plan & Usage information available for your installation.
  3. 3Check the active plan, user count, storage usage and trial or license status.
  4. 4Contact your Metis administrator about a required plan or license change.

Understand the plan limits

  • Basic includes up to 100 users and 10 GB of storage; custom branding, SSO and LMS integration are not included.
  • Business includes 100 GB storage and the current branding, SSO and LMS features.
  • Premium scope and capacity depend on the agreement.
  • Cloud evaluations run for 10 days; check the displayed start and expiry status.

Billing availability

Invoice and payment setup is not currently activated. The presence of a plan or usage panel does not mean a payment has been taken or an active recurring subscription has been created.

Troubleshooting

A feature disappeared after a plan change

Check whether the new plan includes it. Basic restrictions still apply during trials and payment bypass.

I need more storage

Review repository usage and unused files, then contact your administrator about capacity. Do not remove files still linked from published content.