Metis

Account Help

Recovering access & resetting passwords

Recover a local account or troubleshoot a workspace setup link without changing the wrong account.

All users3 min read

Local Metis passwords and company SSO passwords are managed differently. Identify which sign-in method you use before requesting a reset.

Before you start

  • Your correct workspace address.
  • The username or email associated with your account.

For a local Metis account

  1. 1Contact your workspace Super Admin and provide your username and workspace name.
  2. 2The Super Admin can find your account under Admin → Users and use Reset password.
  3. 3Return to your workspace sign-in page and use the new password provided through your organization's secure process.

Using a first-admin setup link

  1. 1Open the latest setup or password link provided for your workspace.
  2. 2Confirm the link opens the intended workspace before choosing a password.
  3. 3After setting the password, sign in at that workspace's address with the account details provided.

For company SSO

Reset your password through your company's identity provider. Changing a local Metis password does not change your Okta password or restore a disabled company account.

Troubleshooting

The link opens the wrong workspace

Stop before setting a password. Ask your administrator for a fresh link for the intended workspace.

The new password still does not work

Verify the workspace and local username. A disabled workspace must be re-enabled by an authorized administrator before normal sign-in can resume.